1. Introduction
Alpha Coil (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website and use our “Get a Quote” services.
2. Information We Collect
We collect information that you voluntarily provide to us when requesting a quote or contacting our engineering team:
- Personal Data: Name, email address, phone number, and company name.
- Technical Data: Project location (Zip/Postal code), unit model numbers, and coil specifications.
- Media: Photos of equipment, nameplates, and piping connections uploaded via our forms.
- Usage Data: IP addresses, browser types, and pages visited (collected via cookies and analytics tools).
3. How We Use Your Information
We use the collected information solely for the following purposes:
- To provide accurate engineering specifications and price quotes.
- To communicate with you regarding your project or inquiry.
- To improve our website functionality and user experience.
- To process orders and coordinate shipping logistics.
4. Data Protection & Confidentiality
Alpha Coil treats all technical data and photos as confidential business information. We implement industry-standard security measures to prevent unauthorized access, disclosure, or modification of your data. We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties for marketing purposes.
5. Cookies and Tracking Technologies
Our website uses “cookies” to enhance your experience.
- Essential Cookies: Necessary for the site to function, such as maintaining form data during a session.
- Analytics Cookies: We use tools like Google Analytics to understand site traffic and popular industries, helping us improve our content. You can choose to disable cookies through your browser settings, though some features of the Site may not function properly as a result.
6. Third-Party Services
We may use third-party service providers to assist us in operating our website or conducting our business (e.g., email service providers or CRM systems). These parties are obligated to keep your information confidential and are only permitted to use your data to perform specific tasks on our behalf.
7. Children’s Privacy
Our website is intended for a professional business audience and is not directed at children under the age of 13. We do not knowingly collect personal information from children.
8. Changes to This Policy
Alpha Coil reserves the right to update this Privacy Policy at any time. We encourage users to frequently check this page for any changes to stay informed about how we are protecting the personal information we collect.
9. Contacting Us
If you have any questions about this Privacy Policy, please contact us through our website’s contact form.